Winter Season - Guest Services

18 November 2024

Below is a brief description of the role on a day to day basis.

• Greeting Guests immediately to create a friendly and efficient shop environment.
  
• Provide genuinely friendly, knowledgeable and professional advice to guests with the aim of providing the most suitable rental and retail items for their needs.
• Maintaining up to date knowledge of all advance rental bookings for your shop location.
• Setting up rental bookings for walk-in guests, and making changes to pre-booked rentals as required.
• Running reports to check upcoming rental pre-bookings and preparing rental tickets for each guest.
• Answering general email and phone enquiries.
• Accurately handle credit card and account (booking agent) transactions and daily till balance.
• Looking after day to day in store retail merchandising by regularly restocking and tidying retail areas.
• Providing accurate information on the resort area and where to book other services such as ski school and guiding services.
• Liaise with our other shops, ski valets and accommodation providers regarding returned gear pick ups and overdue rentals.
• Performing rental duties as required, including helmet, clothing and accessories rentals, returning rentals, etc.).
• Keeping the shop clean, tidy, well-stocked and organised.
• Other general tasks related to a ski and snowboard rental business.
• Keeping yourself busy by pro-actively thinking ahead to ensure that all areas of the operation are prepared for the next busy period.

• Passionate about snow sports and enjoy sharing that enthusiasm.
• Knowledgable about skis, snowboards and snow accessories.
• Knowledgable about the retail gear sold in our shops.
• Genuinely friendly and professional with great communication skills.
• Are organised and enjoy working hard as part of a team that depends on each other.
• Can speak good English - the ability to speak a second language such as Mandarin, Cantonese or Japanese would be a great plus.
• Well presented and neat in appearance.

Pay Rate

• ¥1,500 - ¥1,750 per hour
• 25% overtime allowance for hours worked above prescribed working hours for the month.

Employment Period

• 18 Nov 2024 - 31 March 2025
• Fully paid training at the start of the season.

Hours

• Generally 5 days per week, around 40 hours per week.
• Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime during peak periods.

Lift Passes

• Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Travel Support Bonus

• ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities, basic supplies and WiFi included.
• Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Please click here if clicking above does not reveal the Application Form.